FAQ
Questions and answers
Short answers about the services, the free tools, quotes and working arrangements, grouped by topic. Anything missing can be sent through the contact page.
About the services
What does an information architecture project produce?
Written plans your team can use without us: a content inventory, a sitemap, label lists, taxonomy workbooks, linking rules, content models or a redirect map, depending on the service. Each comes with the working files behind it, in spreadsheet and document formats you can edit.
Do you design or build websites?
Navarchiva's services stop at the structure plan. Visual design, development and content writing are done by your own team or other suppliers, working from our plan. We can also review their work against the plan.
How is this different from an SEO audit?
An SEO audit looks at how search engines see your site: technical errors, page speed, keywords, links from other sites. An information architecture audit looks at how content is grouped, named and connected for people. The two overlap on internal links, addresses and duplicate content, and Google's own SEO Starter Guide says a logical structure helps search engines and users understand how pages relate. We do not offer keyword research or link building.
Do we need user research?
Not always. A plan built from an inventory, task analysis and staff interviews is a big step forward for a disorganised site. Card sorting and tree testing add confidence where the structure involves real choices, and we recommend them where a wrong guess would be costly.
Can you work on just one section?
Yes. Restructuring one section first is a sensible way to test an approach before applying it to the whole site.
What if our content system limits what we can change?
We plan within your constraints. If your content system cannot support a particular menu pattern or taxonomy structure, the plan says so and offers the closest workable alternative, with notes for your developer.
Can you help us choose between two structures we have drafted?
Yes. A tree test is a direct way to compare two candidate structures, because it shows which one lets people complete real tasks. We can also review both against your task list and explain the trade-offs.
About the free tools
Who are the tools for?
Anyone planning or tidying a website structure: content managers, web teams, designers, students. They are free and need no account.
Can the tools check our live website?
No. They work only on what you type or paste. They do not crawl pages, read analytics or test addresses. For that, see the information architecture audit.
Why do the tools need JavaScript?
The calculations happen in your browser so your data never leaves it. Without JavaScript, each tool page still explains the method so you can work on paper or in a spreadsheet.
About pricing and quotes
How much does a project cost?
Each project gets a fixed quote in Australian dollars. The pricing page lists starting points for each service and a worked example of how a quote is built.
Is GST included?
Where GST applies, the quote and invoice show it as its own line at the standard 10% rate.
Do you require a retainer?
No. Every engagement is a defined piece of work with a fixed quote. Follow-up reviews, if you want them, are quoted separately.
About working with us
Who will we be working with?
Navarchiva is a small practice. The guides are written under the pen name Natalie Ross, and project work is carried out by the people behind the site. We do not list a team we cannot show you.
How do we communicate?
By email for questions and decisions, so there is a written record, with scheduled calls at key points. We aim to share drafts early so you can steer the work.
Do you sign confidentiality agreements?
We can discuss one. We never publish client work, which is why the examples on this site are invented.
Do you work with agencies?
Yes. If you are an agency, we can write a structure plan before your design starts, or review one you have drafted, working under your brief and your client relationship.
Where are you based?
Navarchiva works remotely with Australian organisations, by email and video call. We do not publish a street address.
About accessibility and privacy
Do your plans consider accessibility?
Yes. Navigation plans address WCAG 2.2 criteria that depend on structure, including consistent navigation, multiple ways to find a page and consistent placement of help. WCAG 2.2 became a W3C Recommendation in October 2023. We do not certify sites as compliant.
How do you handle our information?
We use what you send to answer you and to deliver the work. The privacy notice explains what we collect and how it is handled under the Australian Privacy Principles where they apply.
Quick answers
What is information architecture?
The structure underneath a website: what sits with what, what each part is called, where pages live and how they link together.
Will a new structure improve our search rankings?
It can remove obstacles, such as orphan pages, unclear addresses and duplicated content. It cannot guarantee rankings or traffic, and we do not promise either.
Do you work outside Australia?
The site is written for Australian organisations and our quotes are in Australian dollars. If you are elsewhere and the work suits, ask us.
Is anything I type into the tools sent to you?
No. Each tool works inside your browser, and what you enter disappears when you close the page.
Sources checked 4 November 2026 for questions
- GST registration, business.gov.au
- WCAG 2.2 changes, W3C
- APP quick reference, OAIC
- SEO Starter Guide, Google
Next steps: Questions
Try a tool, or ask for a quote.